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Field Service Tech - Solar Electrical

Vacancy Number: 20732
Location: Guaynabo
Date Posted: April 13, 2018

PV Field Service Technician - Puerto Rico

We are currently searching for Field Service Technician to support our clients' Operations and Maintenance Department.

The Field Service Technician’s primary responsibility is to support the O&M activities by exercising independent judgment on how to maintain the performance of the solar systems, investigate and correct system issues, provide excellent customer service to our Customers, and ensure a smooth workflow and optimally performing solar systems.

Responsibilities

·         Performing maintenance and service tasks for solar customers in assigned territories.

  • Diagnose and repair solar systems and electrical components.

·         Evaluating systems accurately for maintenance, warranty, and other purposes.

·         Providing on-site troubleshooting for solar systems.

  • Identify solutions to resolve technical design problems including electrical systems used during construction.

·         Collaborating closely with technical team to resolve technical issues.

  • Prepare and summarize results into executive summary recommendations and communications.

·         Read and interpret blueprints, schematics, and wiring diagrams

·         Providing training to service staff on how to identify and resolve issues, repairs, etc.

·         Providing training to customers about products usage and maintenance.

·         Managing and resolving customer concerns and issues in a timely manner, and communicate and document progress to customer and relevant client employees.

·         Documenting key communications in appropriate client software.

·         Developing positive and professional relationships with all channel partners and service only providers.

·         Developing knowledge of all roof types and the appropriate flashings and mounts to use on those roofs.

·         Completing quality assurance inspections, documenting corrective actions, and ensuring completion of corrective items within reasonable timelines.

·         Maintain compliance with all Client safety policies and practices

·         Performing any other duties as assigned.

Requirements

  • 3+ years electrical experience required
  • 3+ years in the solar electric industry experience preferred
  • Electrician license is preferred
  • Working knowledge of the NEC preferred.
  • Formal apprenticeship and or Vocational training.
  • Must possess a current, valid Driver license.
  • Bi-lingual (English/Spanish) preferred
  • Must be willing to travel for some projects; travel estimated at 10-15%
  • Must be able to lift up to 100 pounds; Oversized items, assistance is provided.
  • Must be able to carry up to 60 pounds.
  • Must be able to sit, stand, walk and drive for up to 8 hours at a time
  • Work postures include: reaching, kneeling, pushing, pulling, squatting, crawl, bending, twisting, climbing, and handling object above/below the shoulders.
  • Proficiency in MS Office
  • Projects a professional appearance
  • Very strong organizational and communication (both verbal and written) skills.
  • Able to work an adjusting schedule and respond to emergencies.

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